Careers at Service Coordination Resources

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Service Coordinator - Erie, PA Office

Position Type: Full Time

Reports To: Regional Supervisor

Primary Purpose: The service coordinator implements and monitors delivery of service to participants of the Home & Community Based Services (HCBS) Programs/Waivers as necessary to ensure that all facets of the HCBS are effective.

Dimension: Consumers Served: < 75 (May vary); Geographic Area: Varies

Availability: Monday - Friday:  8:00 a.m. - 5:00 p.m. (May vary)     

Scope: The service coordinator is responsible for implementing and coordinating HCBS for participants in the Act 150 Program, Attendant Care Waiver, Independence Waiver, OBRA Waiver, CommCare Waiver, PDA Waiver and CHC Waiver.  Works directly with program supervisors and directors regarding daily work. 

Essential Functions:   

  • Functional assessment of participant needs using person centered planning.
  • Fee scale assessment & monitoring fee payments (Act 150 participants).
  • Ensuring participants continue to meet program/waiver eligibility requirements; perform Level of Care re-determination.
  • Issuing Notifications of Eligibility yearly or as needs change; Notifying participants of their Appeal Rights.
  • Assisting participants with written, person-centered individualized service plan.
  • Coordination of other non-waiver services assessed to need.
  • Minimum yearly participant contacts as required by waiver/program regulations & additional contacts as needed or as requested.
  • Working relationship with other programs, entities, and staff.   
  • Maintain current documentation of participant eligibility for waiver services.
  • Provide information and assist participant regarding self-direction when choosing a service model and choice of service provider(s).
  • Monitor health and welfare of participant and quality of services.
  • Documentation of SC service provided; Service Notes.
  • Other duties as designated by Supervisor.


  • Must be an RN or have a Bachelor's degree in social work, psychology, or other related fields, and at least three (3) years of experience in a social service or healthcare related setting.

Physical Requirements:

  • Operation of telecommunications equipment
  • Operation of computer equipment
  • Ability to read and write all forms of daily correspondence
  • Ability to communicate with government entities
  • Ability to travel overnight
  • Ability to drive five hours with appropriate stops


  1. Completion of assessments and Individual Service Plans (ISPs), including entering them into online databases ( Ex: MCO Portal, State systems). 
  2. Updating ISPs at least once every 364 days and whenever needs change or whenever requested by the participant.
  3. Documenting contacts with individuals, families and providers (All documentation must be entered in current database tracking systems).
  4. Maintaining electronic files
  5. Coordinating and implementing services through internal or external sources.
  6. Ensuring health and welfare of participants; reporting incidents appropriately and timely per waiver/program requirements.
  7. Follow-up and tracking of corrective action for any misuse of services discovered and verified; Bureau of Program Integrity reporting.
  8. Develop knowledge of social service programs and agencies throughout service area.
  9. Working knowledge of the Pennsylvania HCBS/CHC requirements and standards.
  10. Maintain working relationship with other program staff.

Civil Rights Assurance Statement (EEO):

This organization does not and will not discriminate against any person because of race, color, religious creed, disability, ancestry, national origin, sexual preference, age, gender, veteran status, and other non-job related criteria prohibited by public policy.