Careers at Service Coordination Resources

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Service Coordinator - Wexford, PA Office

General Summary: The Service Coordinator implements and monitors the delivery of services to Participants eligible for the Act 150 Program, Community Health Choices Waiver and the OBRA Waiver to insure that all facets of the assessed in-home, long-term services and supports are effective.


  • Completion of an InterRAI comprehensive assessment tool that evaluates a Participant’s current situation to implement services with the goal to improve his/hers quality of life
  • Evaluate the comprehensive assessment tool to build a Person Center Plan of Care
  • Perform weekly fee assessment calculations, annual assessments and monitor fee invoices and payments (Act 150 participants)
  • Insure participants continue to meet program/waiver eligibility requirements
  • Issue Notifications of Eligibility and Appeal Rights as required per program
  • Work with Managed Care Organizations (MCO) and the Office of Long Term Living (OLTL) to coordinate non-insurance covered Durable Medical Equipment and Supplies, Respite Services, Home Modifications, Pest Eradication, Non-Medical Transportation, Personal Emergency Response Systems, Skilled Nursing Services
  • Coordinate other non-waiver community resources in order to maintain a healthy and safe community living environment
  • Perform the Office of Long Term Living and Managed Care Organization mandated minimal routine as it relates to Participant phone and in-person contacts
  • When required, perform Critical Incident reporting for Abuse, Neglect and Exploitation and Suspicion of Medicaid Fraud reporting
  • Perform service note/documentation submissions required in real time or within 24 hours of a Participant contact or communication
  • Monitor the health and welfare of Participant along with their quality of services
  • Monitor service utilization

Education & Experience

  • Bachelor's degree including or supplemented by at least 12 college-level credit hours in sociology, social welfare, psychology, gerontology or another behavioral science; OR
  • A combination of experience and training which adds up to 4 years of experience, and education which includes at least 12 semester hours of college-level courses in sociology, social work, social welfare, psychology, gerontology or other social science or at least two years of professional experience and at least two years as an attendant care program participant; OR
  • Associate’s Degree in social work, social science, or related field of human service, such as psychology, and two years of case management experience, or at least one year of professional experience and at least on year as an attendant care program participant.


Job Type: Full-time

Required experience: Case management - 1 year

Required education: Bachelor's

Required license or certification: Driver